Monthly Archives: August 2013

Curious How To Drive Revenue? Ask Your Staff

If you’ve ever been a part of an off-site manager planning meeting then you know that you’ve spent hours coming up with new ideas to drive revenue as you head into the next fiscal year.  While many ideas are being … Continue reading

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Don’t Hide Behind E-Mail

Fifteen years ago I remember my Dad saying he refused to set up an email account for his business and staff because he said if he needed to reach someone then he would call them. His fear was his employees … Continue reading

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The Art of Recruitment

If you’ve never watched ballroom dancing then you may not quite appreciate how elegant a person can navigate a space. They glide gracefully across the floor, careful with each step until they finalize their routine with a smile on their … Continue reading

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E-Mail Etiquette

Do you remember the last email you read in which you just cringed at the words and the tone? It was either so poorly written or it was over the top harsh and rude that you couldn’t imagine what went … Continue reading

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Understanding What Your Employees Need to Be Successful

Recently I was asked to facilitate a brainstorm with a department of employees in my building in which I never interact with.  This particular department works around the clock and can be called in to work at a moments notice … Continue reading

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Don’t Like Your Job? Then Quit!

I have said this a handful of times in my career to various people whether it be friends, colleagues or even someone directly on my staff. When the complaining reaches an overload point I’ve looked directly at them and said, … Continue reading

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How Often Do You Survey Your Customers?

Have you ever asked your customers why they buy from you? This question was posed to my staff a few years ago and at first it felt so elementary. Of course we know why they buy from us. We provide … Continue reading

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